Eligibility for Returns & Exchange

We only accept claims in the following cases:

• Damaged product
• Not Working Products
• Incorrect product received
• Missing item(s) in the order
  

Mandatory Unboxing Video:

• Customers must record a clear unboxing video while opening the parcel.
• The video should be continuous, without cuts, and clearly show the parcel label and the product condition.
• Claims without an unboxing video will not be accepted.

Complaint Timeframe

• Any complaint must be reported within 24 hours of receiving the parcel.
• Complaints reported after 24 hours will not be entertained.
  

How to Submit a Claim

• Contact us on our official WhatsApp/Contact Numbers.
• Share your order number, issue details, and the unboxing video.
  

Verification Process

• Once your complaint is received, our team will review and verify the claim.
• After verification, an exchange or refund solution will be provided accordingly.

Important Notes

• Products used, swatched, or damaged due to mishandling are not eligible for return or exchange.
• No claims will be accepted without proper evidence.
• The company reserves the right to approve or reject a claim after verification.

Out of Stock Refund Policy

• If you have paid for a product that is later found to be out of stock, a monetary refund will be processed.
• Our support team will contact you to collect your bank details.
• The refund will be issued within 48 hours after confirmation.

Special Note

• We strongly recommend recording an unboxing video while opening your parcel, especially in case of missing item claims.
• Your cooperation helps us resolve issues quickly and fairly.

We appreciate your patience and cooperation while we complete this process.

By placing an order with us, you agree to this Returns & Exchange Policy.